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auto-refill settings never show up

PostPosted: Tue May 14, 2019 2:42 pm
by aromanofsky
When I click manage auto-refill, I always get this error:

We apologize. Information about your enrollment cannot be found at this time. Please try again later.

It shows a checkmark next to auto-refill but nothing under price, service days or next auto-refill date.

Re: auto-refill settings never show up

PostPosted: Wed May 15, 2019 1:21 pm
by TracFone - Larry
Hi aromanofsky. I'm TracFone Larry. We are sorry for the trouble. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.