I suddenly got deactivated after a storm

I suddenly got deactivated after a storm

Postby Norascats » Mon Apr 15, 2019 12:49 pm

I activated this new phone on April12. We had a power outage which affected my phone's ability to call out. Now I find I'm deactivated.
I do not have a house phone
Posts: 1
Joined: Mon Apr 15, 2019 12:46 pm

Re: I suddenly got deactivated after a storm

Postby TracFone - Larry » Mon Apr 15, 2019 3:43 pm

Hi Norascats. I'm TracFone Larry. We are terribly sorry for the trouble this has caused you. Let us help you check if the phone is properly provisioned in the system. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
Posts: 8967
Joined: Mon Oct 24, 2011 5:22 pm

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