Bought airtime card, payment processed twice.

Bought airtime card, payment processed twice.

Postby rcm999 » Mon Jan 21, 2019 7:30 pm

I recently bought a new TracFone device and had the remaining time transferred from my old device to the new one. I had to call Customer Service to have a new SIM card shipped along with a $15 basic airtime card. I received a notification that the $15 airtime card had been processed twice and applied to the new phone. So, basically, I am being charged more money for less service. I called Customer Service to report the issue, but no one apparently could understand what was going on. I need to get this rectified before my new SIM card arrives and I attempt to reactivate my original device. Please help. Thanks.
rcm999
 
Posts: 14
Joined: Thu Oct 03, 2013 9:40 am

Re: Bought airtime card, payment processed twice.

Postby TracFone - Larry » Tue Jan 22, 2019 10:49 am

Hi rcm999. My name is TracFone Larry. We apologize for the inconvenience. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
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Joined: Mon Oct 24, 2011 5:22 pm


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