Minutes/time did not transfer

Minutes/time did not transfer

Postby waltonharper » Wed Dec 05, 2018 9:32 am

I transferred my phone # to my new phone from my previous Samsung/Tracfone to my new ZTE Tracfone. At the beginning it showed the transfer time/minutes only with the amounts from my old samsung. A couple of hours later, it only showed the 1200/1200/1200 that CAME with the new phone purchase. My old minutes all evaporated. I called yesterday morning, they told me to wait 24 hours for the "data dump". It's been over 24 hours, and my minutes are still missing.
Posts: 13
Joined: Thu Feb 21, 2013 8:42 pm

Re: Minutes/time did not transfer

Postby TracFone - Larry » Wed Dec 05, 2018 9:38 am

Hi waltonharper. I'm TracFone Larry. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
Posts: 8111
Joined: Mon Oct 24, 2011 5:22 pm

Return to Getting started, adding Airtime and other general TracFone discussions.

Who is online

Users browsing this forum: Google [Bot] and 6 guests