Can't start online chat

Can't start online chat

Postby jmahun » Sat Nov 03, 2018 6:11 pm

I'm having problems trying to upgrade my old phone to a new one. I wanted to use Online Chat on the website to get help but am unable to do so.
When I use Firefox browser, there is no link on the Contact Us page (https://www.tracfone.com/contactus) to start Online Chat. I turned off Block Popup Windows but that doesn't help.
In Opera browser, there's an link to start Online Chat, but when I click it a Chat window opens but then nothing happens. I can't type anything in not nor does there appear to be someone at the other end.
jmahun
 
Posts: 7
Joined: Sat Dec 19, 2015 10:21 am

Re: Can't start online chat

Postby TracFone - Larry » Sun Nov 04, 2018 9:27 am

Hi jmahun. I'm TracFone Larry. We apologize for the inconvenience. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
Posts: 8065
Joined: Mon Oct 24, 2011 5:22 pm


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