Mytracfone app Unexpected Error

[inaheap]

Is anyone else getting a message unexpected error when trying to log in to the mytracfone app? Have you figured out what is causing it? If so please post your solution. This has become a major source of frustration. Without logging in I am unable to see any of my balances or time remaining on the phone.

[TracFone - Larry]

Hi inaheap. My name is TracFone Larry. We apologize for the inconvenience. Kindly uninstall and reinstall the My Account app. Check if this fixes the issue. If you still encounter the error, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[inaheap]

I have reinstalled several times. Also cleared the app data. None of it did any good.

[TracFone - Larry]

Hi inaheap. My name is TracFone Larry. Sorry for the trouble. We need to troubleshoot your phone. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[T-FAN]

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