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Re: Activation Error"Already enrolled..." on a brand new pho

PostPosted: Wed Jan 01, 2020 12:16 pm
by TracFone - Maria
Hi wack_meoffer. I'm TracFone Maria. We're sorry that you're having problems with your account. For us to further assist you, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Re: Activation Error"Already enrolled..." on a brand new pho

PostPosted: Sun Feb 23, 2020 12:54 am
by fletch123
I am having the exact issue. New phone activation with message "Your device is already enrolled in the Auto-Refill program. If you would like to change your plan, please log in to My Account" Please help

Re: Activation Error"Already enrolled..." on a brand new pho

PostPosted: Mon Feb 24, 2020 12:11 pm
by TracFone - Maria
Hi fletch123. I'm TracFone Maria. We're terribly sorry that you are having problems with your account specially with the Auto Refill. We can take a look into what's going on and ensure that there's a resolution for you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Re: Activation Error"Already enrolled..." on a brand new pho

PostPosted: Sat Jun 13, 2020 12:50 am
by Madison0714
I just purchased my Tracfone today from Target, I came home to activate it and it says this. Your device is already enrolled in the Auto-Refill program. Please help!!!!!!

Re: Activation Error"Already enrolled..." on a brand new pho

PostPosted: Mon Jun 15, 2020 10:54 am
by TracFone - Maria
Hi Madison0714. I'm TracFone Maria. We apologize that you encountered a problem while trying to activate your phone. Yes, we're here to help you. To further assist, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Re: Activation Error"Already enrolled..." on a brand new pho

PostPosted: Wed Jul 01, 2020 4:49 pm
by leon029
Same here..I just purchased my Tracfone today from Target, I came home to activate it and it says this. Your device is already enrolled in the Auto-Refill program. Please help!!!!!!

Re: Activation Error"Already enrolled..." on a brand new pho

PostPosted: Thu Jul 02, 2020 1:36 pm
by TracFone - Maria
Hi leon029. I'm TracFone - Maria. Our sincere apologies for the inconvenience you have encountered while trying to activate your phone. We would like to have an opportunity to review your account so we can have the issue resolved as soon as possible. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Re: Activation Error"Already enrolled..." on a brand new pho

PostPosted: Sun Jul 19, 2020 9:26 pm
by drgabemartin
I am having a similar problem. I attempted to transfer my old phone number to a new phone, tracfone to tracfone, and the number never transferred. My old phone still shows the telephone number and the new one says unknown. I went to enter the IMEI number again and got "Your device is already enrolled in the Auto-Refill program. If you would like to change your plan, please log in to My Account". I have never enrolled in the auto-refill program. I cannot use either phone now and customer service told me to call the number... When I do not have a working phone.

Re: Activation Error"Already enrolled..." on a brand new pho

PostPosted: Mon Jul 20, 2020 5:28 pm
by TracFone - Maria
Hi drgabemartin. This is TracFone - Maria. We are sorry that you are having problems while trying to transfer your phone number. Let's look further into this matter and work to get this resolved. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Re: Activation Error"Already enrolled..." on a brand new pho

PostPosted: Sun Jul 26, 2020 6:01 am
by kcouts
Same problem, I am getting "Your device is already enrolled in the Auto-Refill program. If you would like to change your plan, please log in to My Account". I just want to transfer the old phone number and minutes from old Tracfone to new Tracfone. Thank you.