Lost phone

Lost phone

Postby Stargate » Mon Feb 12, 2018 11:48 pm

I've lost my phone and it's not looking good for recovering it. Can I put my minutes on hold until find it or I get another phone and then transfer minutes to new phone.
Stargate
 
Posts: 18
Joined: Fri Sep 20, 2013 9:24 pm

Re: Lost phone

Postby TracFone - Larry » Tue Feb 13, 2018 9:45 am

Hi Stargate. My name is TracFone Larry. We are sorry to hear about your phone. We cannot put the minutes on hold, but you can have it deactivated to avoid unauthorized use. Also, you can transfer your phone number and minutes to another phone.
TracFone - Larry
 
Posts: 7977
Joined: Mon Oct 24, 2011 5:22 pm

Re: Lost phone

Postby Stargate » Tue Feb 13, 2018 12:11 pm

OK, let's go ahead and deactivate my phone now and I'll have to get another phone for the transfer.
Stargate
 
Posts: 18
Joined: Fri Sep 20, 2013 9:24 pm

Re: Lost phone

Postby TracFone - Larry » Tue Feb 13, 2018 12:35 pm

Hi Stargate. My name is TracFone Larry. We need to take this issue offline so we can address it further. Please check your forum inbox for a message. Click on "New Message" beside User Control Panel to view your forum inbox. Thank you.
TracFone - Larry
 
Posts: 7977
Joined: Mon Oct 24, 2011 5:22 pm


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