My Account app "insecure internet connection"

Re: My Account app "insecure internet connection"

Postby olnastyone » Tue Apr 02, 2019 8:09 pm

I have the same problem, "insecure internet connection" every time i try to log in to the acct app. I have a samsung galaxy j3 sky with android help plz!?!?!?
olnastyone
 
Posts: 2
Joined: Tue Apr 02, 2019 8:04 pm

Re: My Account app "insecure internet connection"

Postby TracFone - Larry » Wed Apr 03, 2019 9:22 am

Hi olnastyone. My name is TracFone Larry. Sorry for the trouble. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Larry
 
Posts: 8854
Joined: Mon Oct 24, 2011 5:22 pm

Re: My Account app "insecure internet connection"

Postby tnewc » Mon Apr 08, 2019 6:35 pm

I had the same problem. I updated the "My Account" app. Then it said it needs the Google Play (or something) app. I updated that and all is well. Gee, sorry no PM.
tnewc
 
Posts: 6
Joined: Sat May 04, 2013 8:24 pm

Re: My Account app "insecure internet connection"

Postby TracFone - Larry » Tue Apr 09, 2019 9:41 am

Hi tnewc. I'm TracFone Larry. We apologize for the inconvenience. We would like to discuss the details of the issue that you are experiencing. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
Posts: 8854
Joined: Mon Oct 24, 2011 5:22 pm

Re: My Account app "insecure internet connection"

Postby coventry150 » Mon Jun 24, 2019 3:06 pm

Have same issue with not being able to login - no secure internet connection - yet I have a connection and it is secure. What needs to be changed? Clear guidance is always appreciated. Thanks.
coventry150
 
Posts: 1
Joined: Mon Jun 24, 2019 3:00 pm

Re: My Account app "insecure internet connection"

Postby TracFone - Larry » Mon Jun 24, 2019 3:20 pm

Hi coventry150. I'm TracFone Larry. I read your post and I am sorry you’re having some problems. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
Posts: 8854
Joined: Mon Oct 24, 2011 5:22 pm

Re: My Account app "insecure internet connection"

Postby suethedj4u@gmail.com » Wed Aug 07, 2019 11:09 pm

Have same issue with not being able to login - insecure internet connection - yet I have a connection and it is secure. It's mine, and I'm sitting right in front of it!! What needs to be changed? Clear guidance is always appreciated. Thanks.
suethedj4u@gmail.com
 
Posts: 1
Joined: Wed Aug 07, 2019 11:04 pm

Re: My Account app "insecure internet connection"

Postby TracFone - Larry » Thu Aug 08, 2019 8:25 am

Hi suethedj4u@gmail.com. I'm TracFone Larry. I'm sorry that you're having issues with your data service. We'll review your account and further investigate what happened with your phone service. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Larry
 
Posts: 8854
Joined: Mon Oct 24, 2011 5:22 pm

Previous

Return to Getting started, adding Airtime and other general TracFone discussions.

Who is online

Users browsing this forum: No registered users and 5 guests