My Account app "insecure internet connection"

Re: My Account app "insecure internet connection"

Postby cscscs » Sat May 05, 2018 2:17 pm

My phone also says "Insecure Internet Connection" when I try to login to the My Account app. This happens on secure network and data. This must be because of a change in the last two months. Is a fix coming? Or is the app going to stay this way?
cscscs
 
Posts: 2
Joined: Sat May 05, 2018 2:05 pm

Re: My Account app "insecure internet connection"

Postby cscscs » Sat May 05, 2018 10:07 pm

My phone also says "Insecure Internet Connection" when I try to login to the My Account app. I'm on secure network or data.
cscscs
 
Posts: 2
Joined: Sat May 05, 2018 2:05 pm

Re: My Account app "insecure internet connection"

Postby TracFone - Larry » Mon May 07, 2018 1:08 pm

Hi cscscs. My name is TracFone Larry. We apologize for the trouble this has caused you. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
TracFone - Larry
 
Posts: 8854
Joined: Mon Oct 24, 2011 5:22 pm

Re: My Account app "insecure internet connection"

Postby donaldos » Wed May 09, 2018 5:38 pm

I have same problem... please help.
donaldos
 
Posts: 1
Joined: Wed May 09, 2018 5:18 pm

Re: My Account app "insecure internet connection"

Postby kdkalish » Fri May 11, 2018 3:19 pm

I am having the same problem as everyone else. Instead of messaging everyone individually, why not post the solution on here so everyone can see it and you don't have to be asked every time. This sounds like a waste of time for your customers AND support staff!
kdkalish
 
Posts: 7
Joined: Sat May 07, 2016 5:19 pm

Re: My Account app "insecure internet connection"

Postby kdkalish » Fri May 11, 2018 3:30 pm

Actually I solved the problem myself. It turns out you need to uninstall the old "my account" app and re-install a newer version in the app store. I don't like the new app as much, it's not intuitive how to get how much minutes, texts, and data are remaining. You need to scroll thru the messages on the main page and find the section that says "service end date" and there's a circle with three dots to the right. Press on that, and then it will search for this info and display it.
kdkalish
 
Posts: 7
Joined: Sat May 07, 2016 5:19 pm

Re: My Account app "insecure internet connection"

Postby jtcat » Wed May 30, 2018 9:23 pm

THANK YOU kdkalish - both for figuring it out and for posting the fix publicly! That worked for me too.
jtcat
 
Posts: 1
Joined: Wed May 30, 2018 9:18 pm

Re: My Account app "insecure internet connection"

Postby burkecabaniss » Tue Jun 19, 2018 12:47 pm

I have same problem. Evidently Tracfone Larry wants to reply confidentially. Larry, will I know when you've replied to me?
burkecabaniss
 
Posts: 3
Joined: Tue Dec 17, 2013 4:57 pm

Re: My Account app "insecure internet connection"

Postby TracFone - Larry » Wed Jun 20, 2018 8:39 am

Hi burkecabaniss. My name is TracFone Larry. I read your post and I am sorry you’re having some problems. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
Posts: 8854
Joined: Mon Oct 24, 2011 5:22 pm

Re: My Account app "insecure internet connection"

Postby olnastyone » Tue Apr 02, 2019 8:07 pm

Im having the same problem cant access account app for "insecure internet connection" every time i put my login info in
olnastyone
 
Posts: 2
Joined: Tue Apr 02, 2019 8:04 pm

PreviousNext

Return to Getting started, adding Airtime and other general TracFone discussions.

Who is online

Users browsing this forum: No registered users and 5 guests