My Account app "insecure internet connection"

[olnastyone]

I have the same problem, "insecure internet connection" every time i try to log in to the acct app. I have a samsung galaxy j3 sky with android help plz!?!?!?

[TracFone - Larry]

Hi olnastyone. My name is TracFone Larry. Sorry for the trouble. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[tnewc]

I had the same problem. I updated the "My Account" app. Then it said it needs the Google Play (or something) app. I updated that and all is well. Gee, sorry no PM.

[TracFone - Larry]

Hi tnewc. I'm TracFone Larry. We apologize for the inconvenience. We would like to discuss the details of the issue that you are experiencing. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[coventry150]

Have same issue with not being able to login - no secure internet connection - yet I have a connection and it is secure. What needs to be changed? Clear guidance is always appreciated. Thanks.

[TracFone - Larry]

Hi coventry150. I'm TracFone Larry. I read your post and I am sorry you’re having some problems. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[suethedj4u@gmail.com]

Have same issue with not being able to login - insecure internet connection - yet I have a connection and it is secure. It's mine, and I'm sitting right in front of it!! What needs to be changed? Clear guidance is always appreciated. Thanks.

[TracFone - Larry]

Hi suethedj4u@gmail.com. I'm TracFone Larry. I'm sorry that you're having issues with your data service. We'll review your account and further investigate what happened with your phone service. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[kittybenzar]

Slightly different manifestation of the same problem. I can't log into My Account either on my phone or on my desktop using Firefox. On the desktop I have to first put my VPN into Snooze before it even shows me the login page. Then when I enter my login credentials it says "We apologize, but we cannot process your transaction at this time. Please try again later or call us at 1-800-867-7183." I called the number (waited on Hold for 20 minutes) the "Service" person couldn't fix it gave me a trouble ticket number. I called the following day to check the status of the ticket (waited on Hold for 25 minutes) and got transferred to a higher level of tech support. This person's accent was so thick I could barely understand her. She ignored the problem as to my desktop and had me do a number of things to my phone that ended up breaking it. At one point she wanted me to do a FACTORY RESET, i.e. completely wipe my phone of all apps and data. I balked at that and she tried to shame me for not following instructions. But she was totally down the wrong road. Since I can't log in either via Firefox or on my phone the problem MUST be with my login credentials, not my phone settings. I'm learning from this forum that Tracfone is falling apart. It has taken me a day just to get my phone back to where it was before I contacted their "Support" line. Never again. Today I'll be checking out alternative carriers. Sorry Tracfone, it's been a years-long relationship but it's over. It's not me, it's you.

[Jude]

Hi kittybenzar. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.