My Account app "insecure internet connection"

[cscscs]

My phone also says "Insecure Internet Connection" when I try to login to the My Account app. This happens on secure network and data. This must be because of a change in the last two months. Is a fix coming? Or is the app going to stay this way?

[cscscs]

My phone also says "Insecure Internet Connection" when I try to login to the My Account app. I'm on secure network or data.

[TracFone - Larry]

Hi cscscs. My name is TracFone Larry. We apologize for the trouble this has caused you. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[donaldos]

I have same problem... please help.

[kdkalish]

I am having the same problem as everyone else. Instead of messaging everyone individually, why not post the solution on here so everyone can see it and you don't have to be asked every time. This sounds like a waste of time for your customers AND support staff!

[kdkalish]

Actually I solved the problem myself. It turns out you need to uninstall the old "my account" app and re-install a newer version in the app store. I don't like the new app as much, it's not intuitive how to get how much minutes, texts, and data are remaining. You need to scroll thru the messages on the main page and find the section that says "service end date" and there's a circle with three dots to the right. Press on that, and then it will search for this info and display it.

[jtcat]

THANK YOU kdkalish - both for figuring it out and for posting the fix publicly! That worked for me too.

[burkecabaniss]

I have same problem. Evidently Tracfone Larry wants to reply confidentially. Larry, will I know when you've replied to me?

[TracFone - Larry]

Hi burkecabaniss. My name is TracFone Larry. I read your post and I am sorry you’re having some problems. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[olnastyone]

Im having the same problem cant access account app for "insecure internet connection" every time i put my login info in