My Account app "insecure internet connection"

[TeeRex]

I cannot log in to the Android Tracfone My Account app. The app gives an erroneous "insecure internet connection" error. My home WiFi is protected by WPA. The app gives the same error on WiFi and on 4G LTE with WiFi disabled. I tried deleting the cache and data and reinstalling the app without success. I have no problem logging in to my Tracfone account via an Android browser (Chrome) or a PC browser (Firefox). Your help would be appreciated.

[TracFone - Felice]

Hi TeeRex. My name is TracFone Felice. Let us help you with your My Account issue. Please check your Forum inbox for assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

[Imfrommo]

Same problem as TeeRex. Felice, your answer isn't particularly useful to me... if there is a general problem here, it would be nice if the answer included instructions for fixing it.

[mljoness]

I've got the same problem

[TracFone - Larry]

Hi mljoness. My name is TracFone Larry. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[gerryc103]

I've got the same problem

What gives here, same problem.
Any solutions

[TracFone - Larry]

Hi gerryc103. My name is TracFone Larry. I read your post and I am sorry you’re having some problems. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[threebikers]

My phone says the same thing... Insecure Internet Connection. What next?

[threebikers]

My phone also says "Insecure Internet Connection" when I try to login to the My Account app. ???

[TracFone - Larry]

Hi threebikers. I'm TracFone Larry. We apologize for the trouble. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.