My Account app "insecure internet connection"

My Account app "insecure internet connection"

Postby TeeRex » Thu Jan 11, 2018 3:18 am

I cannot log in to the Android Tracfone My Account app. The app gives an erroneous "insecure internet connection" error. My home WiFi is protected by WPA. The app gives the same error on WiFi and on 4G LTE with WiFi disabled. I tried deleting the cache and data and reinstalling the app without success. I have no problem logging in to my Tracfone account via an Android browser (Chrome) or a PC browser (Firefox). Your help would be appreciated.
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Re: My Account app "insecure internet connection"

Postby TracFone - Felice » Thu Jan 11, 2018 2:16 pm

Hi TeeRex. My name is TracFone Felice. Let us help you with your My Account issue. Please check your Forum inbox for assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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Re: My Account app "insecure internet connection"

Postby Imfrommo » Mon Mar 12, 2018 11:44 pm

Same problem as TeeRex. Felice, your answer isn't particularly useful to me... if there is a general problem here, it would be nice if the answer included instructions for fixing it.
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Re: My Account app "insecure internet connection"

Postby mljoness » Wed Mar 14, 2018 11:33 am

I've got the same problem
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Re: My Account app "insecure internet connection"

Postby TracFone - Larry » Sat Mar 17, 2018 9:17 am

Hi mljoness. My name is TracFone Larry. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
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Re: My Account app "insecure internet connection"

Postby gerryc103 » Sun Apr 29, 2018 5:03 pm

mljoness wrote:I've got the same problem

What gives here, same problem.
Any solutions
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Re: My Account app "insecure internet connection"

Postby TracFone - Larry » Tue May 01, 2018 11:57 am

Hi gerryc103. My name is TracFone Larry. I read your post and I am sorry you’re having some problems. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
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Re: My Account app "insecure internet connection"

Postby threebikers » Tue May 01, 2018 3:16 pm

My phone says the same thing... Insecure Internet Connection. What next?
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Re: My Account app "insecure internet connection"

Postby threebikers » Tue May 01, 2018 3:49 pm

My phone also says "Insecure Internet Connection" when I try to login to the My Account app. ???
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Re: My Account app "insecure internet connection"

Postby TracFone - Larry » Wed May 02, 2018 8:59 am

Hi threebikers. I'm TracFone Larry. We apologize for the trouble. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
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