My Account app "insecure internet connection"

My Account app "insecure internet connection"

Postby TeeRex » Thu Jan 11, 2018 3:18 am

I cannot log in to the Android Tracfone My Account app. The app gives an erroneous "insecure internet connection" error. My home WiFi is protected by WPA. The app gives the same error on WiFi and on 4G LTE with WiFi disabled. I tried deleting the cache and data and reinstalling the app without success. I have no problem logging in to my Tracfone account via an Android browser (Chrome) or a PC browser (Firefox). Your help would be appreciated.
TeeRex
 
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Joined: Sun May 18, 2014 5:46 pm

Re: My Account app "insecure internet connection"

Postby TracFone - Felice » Thu Jan 11, 2018 2:16 pm

Hi TeeRex. My name is TracFone Felice. Let us help you with your My Account issue. Please check your Forum inbox for assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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Re: My Account app "insecure internet connection"

Postby Imfrommo » Mon Mar 12, 2018 11:44 pm

Same problem as TeeRex. Felice, your answer isn't particularly useful to me... if there is a general problem here, it would be nice if the answer included instructions for fixing it.
Imfrommo
 
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Joined: Mon Mar 12, 2018 11:42 pm

Re: My Account app "insecure internet connection"

Postby mljoness » Wed Mar 14, 2018 11:33 am

I've got the same problem
mljoness
 
Posts: 1
Joined: Wed Mar 14, 2018 11:30 am

Re: My Account app "insecure internet connection"

Postby TracFone - Larry » Sat Mar 17, 2018 9:17 am

Hi mljoness. My name is TracFone Larry. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
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