New tracfone phone won't activate

[twinkiez]

My mom upgraded her previous tracfone phone to a tracfone smartphone, and the minutes transferred fine, but the phone still hasn't completely actives, meaning you can't make phone calls. It's been more than a day now and it still hasn't activated

[TracFone - Katie]

Hi twinkiez,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.