Why am I getting texts from Tracfone that are using minutes?

Why am I getting texts from Tracfone that are using minutes?

Postby lynxstch » Tue May 02, 2017 4:13 pm

I just got a text from 77089 that is offering $15 off a 1 year card online. Why did it deduct airtime for that? I thought tracfone texts -from tracfone- were free? if not I want to know how to stop them from texting me at all
lynxstch
 
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Re: Why am I getting texts from Tracfone that are using minu

Postby alita » Tue May 02, 2017 4:16 pm

Hi lynxstch. My name is TracFone Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
alita
 
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Re: Why am I getting texts from Tracfone that are using minu

Postby wwjd » Thu May 04, 2017 11:21 am

I keep getting texts from this number also. Daily. I have replied STOP sevveral times (which costs ME) but they continue to come in, claiming to be TRACFONE deals.

How do I make it stop for good?
wwjd
 
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Re: Why am I getting texts from Tracfone that are using minu

Postby TracFone - Mark » Thu May 04, 2017 4:33 pm

Hi wwjd. My name is TracFone Mark. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
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Re: Why am I getting texts from Tracfone that are using minu

Postby TD2019 » Sat Jun 08, 2019 10:41 pm

Received a text from 77089 with a link to tracfones website promoting a family plan. Why did this message (which automatically opened) delete time (.30) from my phone. I thought promotional messages did not delete time from my phone???? :(
TD2019
 
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Re: Why am I getting texts from Tracfone that are using minu

Postby TracFone - Larry » Sun Jun 09, 2019 8:16 am

Hi TD2019. I'm TracFone Larry. I apologize for the inconvenience. We will further take a closer look on this matter and help you sort it out. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Why am I getting texts from Tracfone that are using minu

Postby TD2019 » Sun Jun 09, 2019 11:05 pm

lynxstch wrote:I just got a text from 77089 that is offering $15 off a 1 year card online. Why did it deduct airtime for that? I thought tracfone texts -from tracfone- were free? if not I want to know how to stop them from texting me at all


What was tracfones response to this? The SAME thing happened to me—a text came in from 77089 and it deducted air time from my phone and tracfone insisted that it does not deduct airtime for texts from 77089. I’m starting to get really mad that they are tell me they don’t when I clearly saw the airtime deducted.
TD2019
 
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Re: Why am I getting texts from Tracfone that are using minu

Postby TracFone - Larry » Mon Jun 10, 2019 9:54 am

Hi TD2019. I'm TracFone Larry. I’m very sorry that you’re having issues with our service. We would like to discuss the details of the issue, so that we can address it immediately. Please check your forum inbox for a message. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
TracFone - Larry
 
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