Cannot get minutes/data/text Balance in any way

Re: Cannot get minutes/data/text Balance in any way

Postby jim357 » Thu Dec 14, 2017 6:26 pm

my account shows ticket #1176xxxxxx is closed, my account still doesn't show the balance. three weeks is long enough. fix my account.
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Re: Cannot get minutes/data/text Balance in any way

Postby TracFone - Mark » Thu Dec 14, 2017 7:28 pm

Hi jim357. My name is TracFone Mark. Sorry about your problem. Let us help you in resolving your issue. We will be modifying your post with your account information for security reason. Please check your Forum inbox for a message. Thanks.
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Re: Cannot get minutes/data/text Balance in any way

Postby mdd0127 » Sat Dec 16, 2017 1:35 pm

14099 people have viewed this thread, likely because they're having the same issues. Why has this not been fixed? It's been an obvious issue for 9 months!
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Re: Cannot get minutes/data/text Balance in any way

Postby VBJohn » Mon Jan 01, 2018 4:36 pm

Hello, I have a TRACFONE LG Rebel LTE L44VL running Lollipop 5.1.1.
I also can not get a balances on minutes, text, or data by any means including using the websites, the App, or texting BALANCE to 611611. I have been working with customer service since Dec 7, 2017! Happy New Year! Is there any resolution to the problem? Thank you.
VBJohn
 
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Re: Cannot get minutes/data/text Balance in any way

Postby TracFone - Larry » Mon Jan 01, 2018 4:39 pm

Hi VBJohn. My name is TracFone Larry. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
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Re: Cannot get minutes/data/text Balance in any way

Postby VBJohn » Wed Jan 03, 2018 12:34 am

Issue resolved successfully for me today via e-mail with Tracfone!!
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Re: Cannot get minutes/data/text Balance in any way

Postby schatzi » Fri Jan 05, 2018 12:17 am

I purchased airtime for my LG phone this morning and can't see the airtime or date balance. Phone account said turn off phone, turn it on and wait 5 minutes. That was 10 hours ago. Can't tell you how many times I did that and I can't talk to anyone because the phone option goes to "we are working on this, good-bye". This is very frustrating. My only satisfaction is in knowing that there are MANY, MANY OTHERS WITH THIS PROBLEM.
Good grief!
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Re: Cannot get minutes/data/text Balance in any way

Postby TracFone - Larry » Sat Jan 06, 2018 12:21 pm

Hi schatzi. My name is TracFone Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
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Re: Cannot get minutes/data/text Balance in any way

Postby TerryM1430 » Sun Feb 25, 2018 11:15 am

Someone that was helping me with my account, erased the phones that were associated with my account. I can not get balance information!!
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Re: Cannot get minutes/data/text Balance in any way

Postby TracFone - Larry » Sun Feb 25, 2018 1:04 pm

Hi TerryM1430. My name is TracFone Larry. I read your post and I am sorry you’re having some problems. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
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