lack of support/delay in switching phones

[brooksnix]

DOES ANYBODY WORK THERE????? My old phone is inactive, new one in limbo, and I've been on hold over two and a half hours!!?? They are BOTH tracfones. THIS IS UNACCEPTABLE OMG!!!!

[alita]

Hi brooksnix. My name is TracFone Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.

[brooksnix]

DOES ANYBODY WORK THERE????? My old phone is inactive, new one in limbo, and I've been on hold over two and a half hours!!?? They are BOTH tracfones. THIS IS UNACCEPTABLE OMG!!!!

Jessica got me hooked up and back on svc! She deserves a RAISE

[twngrls]

I'm having the same issues. What the heck? I was told 2 hours, now no one answers at customer service.

We need a working phone before my daughter heads back to college tomorrow!!!! Someone help!!!!

[TracFone - Mark]

Hi twngrls. My name is TracFone Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[Lromeo]

Im trying to transfer my service to my replacement phone and its saying i have to verify then its says its locked i need help asap PLEASE!!!

[TracFone - Ashley]

Hi Lromeo. My name is TracFone Ashley. Sorry that you’re having a problem. Let us help you. I've sent you a private message. Please check your Forum inbox. Thanks.

[johnperni]

I am having the same issues. I tried to roll over my phone on Christmas day and it said it would take about five hours and here it is Thursday more than 72 hours later. If I dont get this resolved in the next 2 hours I am cancelling my service.

[johnperni]

Hello, is anybody there? I'm getting really upset!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[TracFone - Felice]

Hi johnperni. My name is TracFone Felice. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.