Transfering number

Transfering number

Postby SnowGlobe » Fri Jun 11, 2021 2:49 pm

I got a new tracfone, and I want to transfer my old number and minutes to my new tracfone.
I went to the activation page, but I don't know which of the three options to select.

The three options are:
I have a tracfone phone, I'm bringing my own smartphone, and I have other devices. I don't know which one of these to select because I don't know which will allow me to transfer my number. I don't want to accidentally create a new number for this phone. I want to transfer my old number from my old tracfone to my new tracfone.

I'd like to contact a customer service representative via online chat, but I don't know how to do that.
Last edited by SnowGlobe on Fri Jun 11, 2021 5:30 pm, edited 1 time in total.
Posts: 2
Joined: Fri Feb 24, 2017 7:45 pm

Re: Transfering number

Postby LindaCHU » Fri Jun 11, 2021 5:00 pm

Your new phone should have come with instructions with the steps to transfer.

You can do it online yourself via the website or get on chat with a CSR to do it. :mrgreen:
Posts: 323
Joined: Thu Jan 29, 2015 11:04 am

Re: Transfering number

Postby TracFone - Maria » Fri Jun 11, 2021 6:34 pm

Hi SnowGlobe. I'm TracFone - Maria. We're be happy to help you transfer your phone number and minutes to your new phone. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
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Joined: Tue Jan 31, 2012 1:08 pm

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