Cannot make or receive calls

[wook288]

Hi...gotta problem. I have this ZTE Android that I got a couple of months ago. I was having a problem and a Tracfone telephone rep told me to reset to the factory settings. Now I have no phone icon and cannot call out or receive calls. Help, please

[TracFone - Mark]

Hi wook288. My name is TracFone Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[Thomas123]

I have same problem, can not make or receive calls. Spent over an hour with TracFone Earnest
and could not fix problem. He told me to call a 800 number, I asked him HOW, my phone
don't work........ this is the third phone I have had trouble with in the past year. Please fix,

[alita]

Hi Thomas123. My name is TracFone Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.

[Alexjok]

One of my users is unable to make calls from his blackberry via bluetooth in his car - when he tries to make a call he gets a message saying no entries found. He can receive calls ok. This has been happening since I migrated the user to a new BESExpress server; previously we were using BES 4 and he could make calls fine using bluetooth. Has anyone any ideas about anything I could try? Bluetooth setting is set to discoverable. Have tried re-pairing and this does not help. Thanks.

[Jude]

Hi Alexjok. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.