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Invalid SIM card error

PostPosted: Fri Jul 31, 2020 8:16 am
by TisketTasket
I'm trying to activate my phone online but every time I enter the zip code I get the message "The SIM card information you provided is invalid. Please review the information and try again." How do I fix this issue?

Re: Invalid SIM card error

PostPosted: Fri Jul 31, 2020 1:28 pm
by TracFone - Maria
Hi TisketTasket. I'm TracFone - Maria. We apologize that you are having a problem with your SIM card. This is a concern that we want to look at further with you and find a resolution to. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.