Can't send or recieve texts. "error code 97"

Can't send or recieve texts. "error code 97"

Postby Tom415 » Sat Jul 13, 2019 10:04 am

LG Android activated Oct /2018. Kept getting a "cause code 97" error and my messages stopped going through. I thought the phone was bad so I just bought a new LG Premier LTE. When I checked the "My Account" app, my number of remaining texts went from around 3400 to 0 immediately. I don't message THAT frequently. Given the volume of people reporting similar issues, I'm thinking this might be a bug of some sort. Help ASAP would be greatly appreciated. Thank you!
Posts: 1
Joined: Sat Jul 13, 2019 9:43 am

Re: Can't send or recieve texts. "error code 97"

Postby Jude » Sat Jul 13, 2019 11:47 am

Hi Tom415. My name is TracFone Jude. I'm sorry that you're not able to send and receive text messages. We'll be happy to help you with your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Joined: Tue Apr 12, 2011 12:24 pm

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