"Unavailable - unknown number" appears in Caller ID display

"Unavailable - unknown number" appears in Caller ID display

Postby pkwens » Wed Dec 06, 2017 11:04 am

An incoming call to my Time Warner landliine phone from my Tracfone LG 430G displays "Unavailable - unknown number" as the Caller ID even though the LG 430G's telephone number is listed in my landline's Directory. The problem is not Time Warner because an incoming call to my Time Warner landline phone from my Tracfone LG L41C displays the Caller ID properly. On another forum I was told to "contact the phone carrier (Tracfone) that provides service to the LG 430G phone, and ask them to update the directory. Chances are the number that is being used was associated with a different carrier previously and when that information is not recognized, it will display as "Unavailable"."

Can Tracfone make that correction for me? Thank you.
pkwens
 
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Re: "Unavailable - unknown number" appears in Caller ID disp

Postby TracFone - Maria » Wed Dec 06, 2017 12:28 pm

Hi pkwens. Yes, we can. Sorry that you’re having a problem. Let us help you. I've sent you a private message. Please check your Forum inbox. Thanks.
TracFone - Maria
 
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