How does one ask questions or post information

Re: How does one ask questions or post information

Postby blackcass » Sun Jul 24, 2016 7:57 pm

So I received my refund but not all of it and I dont have the minutes I tried to buy initally. What can I do?
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Re: How does one ask questions or post information

Postby Sam » Sun Jul 24, 2016 7:59 pm

Hi. My name is TracFone Sam. Sorry that you’re having a problem. Please check your Forum inbox for a message. Thanks.
TracFone - Sam
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Re: How does one ask questions or post information

Postby rpmcguire » Wed Aug 03, 2016 2:34 pm

I have the same question, how do you post a question
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Re: How does one ask questions or post information

Postby TracFone - Katie » Wed Aug 03, 2016 2:36 pm

Hi rpmcguire,
My name is TracFone Katie. What is your question? You just did your first post here successfully. Thanks.
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Serial number associated with another account

Postby ckmccleskey » Mon Aug 08, 2016 9:34 pm

Husband just purchased a new reconditioned Tracfone. I have been trying to open his account at tracfone.com & it says the serial number & phone number don't match or that the serial number is associated with another account. What is the problem?
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Re: How does one ask questions or post information

Postby TracFone - Mark » Mon Aug 08, 2016 9:37 pm

Hi ckmccleskey. My name is TracFone Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
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Re: How does one ask questions or post information and get a

Postby WYOCeleste » Sat Aug 13, 2016 6:22 pm

TVANCEGA wrote:I have the same question. Don't know how to post. ??


I don't see how to post either, so am replying.

I have a Huawei H868C. I forgot my mailbox number/password and need to reset it.
When I enter my phone number and serial number into the set up voice mail data well, I'm told the numbers are not entered correctly (that's not the exactly message). Help, please.
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Re: How does one ask questions or post information

Postby Sam » Sat Aug 13, 2016 6:23 pm

Hi. My name is TracFone Sam. Sorry that you’re having a problem. Please check your Forum inbox for a message. Thanks.
TracFone - Sam
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Re: How does one ask questions or post information

Postby NOAZ SWT » Tue Aug 16, 2016 1:55 pm

I would like to purchase a Tracfone from HSN to replace my home phone. I did not see any mention of portability from a landline to this new phone on their site, so I asked their CSR if I could transfer my home phone number to this new Tracfone. This is the reply:

"So after looking in to this item, you are only able to transfer an existing Tracfone number or cell phone number. I was unable to find that a landline can be transferred. I apologize."

Is this accurate? I noticed some hesitancy ("I was unable to find...") in the answer, and hope he was incorrect. Thank you.
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Re: How does one ask questions or post information

Postby TracFone - Maria » Tue Aug 16, 2016 1:58 pm

Hi NOAZ SWT. My name is TracFone Maria. You can transfer your landline phone number on your new phone as long as the phone number is still active. If you need further assistance, please check your Forum inbox for a private message. Thanks.
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