Sim card replacement

Sim card replacement

Postby wormtown1 » Fri Feb 22, 2013 12:00 am

I called Customer Service several weeks ago seeking to reactivate a Tracfone LG 800g. The representative told me I need a new sim card and supposedly put in an order for it. I have a ticket number for this order. I have not received the new card and when I try to trace the ticket it says it is unable to trace it. Can I get this done soon?
wormtown1
 
Posts: 5
Joined: Thu Feb 21, 2013 11:52 pm

Re: Sim card replacement

Postby TracFone - Debrah » Fri Feb 22, 2013 12:06 am

Hi wormtown1. My name is TracFone Debrah. I’m going to help you now. We need to take this issue offline so I can address it further. I will contact you directly through a private message. Please make 5 duplicate posts so you can respond to my private message. Thank you.
TracFone - Debrah
 
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Re: Sim card replacement

Postby kevinkeogh » Fri Feb 22, 2013 10:56 pm

I ordered a replacement SIM card a week ago (ticket #1065240176) was told 2-3 days it would take and its still not arrived. I have a ticket number for this order. I have not received the new card and when I try to trace the ticket it says it is unable to trace it. Can I get this done soon please? I currently have no phone line to use because of this. Thank you,

Kevin Keogh
kevinkeogh
 
Posts: 1
Joined: Fri Feb 22, 2013 10:47 pm

Re: Sim card replacement

Postby TracFone - Jayme » Sat Feb 23, 2013 3:16 pm

Hi kevinkeogh. My name is TracFone Jayme. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
TracFone - Jayme
 
Posts: 936
Joined: Tue Oct 25, 2011 10:11 am

Re: Sim card replacement

Postby wormtown1 » Tue Feb 26, 2013 11:00 am

Duplicate post #1

I called Customer Service several weeks ago seeking to reactivate a Tracfone LG 800g. The representative told me I need a new sim card and supposedly put in an order for it. I have a ticket number for this order. I have not received the new card and when I try to trace the ticket it says it is unable to trace it. Can I get this done soon
wormtown1
 
Posts: 5
Joined: Thu Feb 21, 2013 11:52 pm

Re: Sim card replacement

Postby wormtown1 » Tue Feb 26, 2013 11:01 am

Duplicate post #2

I called Customer Service several weeks ago seeking to reactivate a Tracfone LG 800g. The representative told me I need a new sim card and supposedly put in an order for it. I have a ticket number for this order. I have not received the new card and when I try to trace the ticket it says it is unable to trace it. Can I get this done soon
wormtown1
 
Posts: 5
Joined: Thu Feb 21, 2013 11:52 pm

Re: Sim card replacement

Postby TracFone - Catherine » Tue Feb 26, 2013 11:17 am

Hi wormtown1. My name is TracFone Catherine. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
TracFone - Catherine
 
Posts: 1982
Joined: Thu Jun 14, 2012 11:05 am

Re: Sim card replacement

Postby Jessica » Tue Feb 26, 2013 11:17 am

Good day, wormtown. My name is Jessica TracFone and I'll continue addressing your concern. Please check your Forum inbox for a private message. Thank you.
Jessica
 
Posts: 8206
Joined: Thu Aug 12, 2010 9:36 am

Re: Sim card replacement

Postby wormtown1 » Tue Feb 26, 2013 11:20 am

Duplicate post #3

I called Customer Service several weeks ago seeking to reactivate a Tracfone LG 800g. The representative told me I need a new sim card and supposedly put in an order for it. I have a ticket number for this order. I have not received the new card and when I try to trace the ticket it says it is unable to trace it. Can I get this done soon
wormtown1
 
Posts: 5
Joined: Thu Feb 21, 2013 11:52 pm

Re: Sim card replacement

Postby wormtown1 » Tue Feb 26, 2013 11:22 am

Duplicate post #3
wormtown1
 
Posts: 5
Joined: Thu Feb 21, 2013 11:52 pm

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