How does one ask questions or post information

Re: How does one ask questions or post information

Postby TracFone - Katie » Tue Jun 04, 2019 6:08 pm

Hi sautee123. I'm TracFone Katie. We apologize for the trouble this has caused you. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. We apologize for any inconvenience. Thank you.
TracFone - Katie
 
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Re: How does one ask questions or post information

Postby Fiona11.11 » Fri Jul 05, 2019 9:13 pm

New user, hope to continue unless it cannot be set up properly.
Then I will be forced to return it and go a different route for communication.

Trying to update the installed apps,but it is stuck on PENDING.
Is there something I need to do?

Is this eating through my minutes, data, etc?
Fiona11.11
 
Posts: 1
Joined: Fri Jul 05, 2019 8:51 pm

Re: How does one ask questions or post information

Postby TracFone - Larry » Mon Jul 08, 2019 9:13 am

Hi Fiona11.11. I'm TracFone Larry. I'm sorry that you are experiencing issues updating your phone. In order to perform technical troubleshooting, we'll need to check your account. We need to take this issue offline so I can address it further. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Larry
 
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Joined: Mon Oct 24, 2011 5:22 pm

can not make or receive calls, my service was cut off now no

Postby 1128 » Wed Aug 21, 2019 7:50 am

I've been a customer many years, prepaid to 2021 my old flip phone died, I got a new LG one the other month that worked great.

Now I can not make calls and my online account states my account has been deactivated, I spent over an hour with chat and phone call, was cut off when told I am being transferred to another number, what gives ???

Presently very disappointed, I think Tracfone needs newer management people.

PS: as of today my phone is dead, so sad. I need help, who am I going to call ???
1128
 
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Joined: Wed Aug 21, 2019 7:30 am

Re: How does one ask questions or post information

Postby TracFone - Larry » Thu Aug 22, 2019 8:09 am

Hi 1128. I'm TracFone Larry. Thank you for being a loyal customer over the years, and we're sorry that you're having some problems. We'll review your account and further investigate what happened with your phone service. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Larry
 
Posts: 8967
Joined: Mon Oct 24, 2011 5:22 pm

Re: How does one ask questions or post information

Postby usrtna » Fri Jun 02, 2023 3:02 pm

I am unable to buy texts for my phone. Website and app don't work.
usrtna
 
Posts: 25
Joined: Wed Oct 19, 2011 8:56 am

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