No phone service, text though works fine

No phone service, text though works fine

Postby painman69 » Fri Feb 25, 2022 5:44 pm

I can not make or receive phone calls, can not check messages. Talk to 2 different tech people this afternoon with no resolution, can someone here help?
painman69
 
Posts: 24
Joined: Sun Aug 30, 2015 2:28 pm

Re: No phone service, text though works fine

Postby Jude » Fri Feb 25, 2022 5:49 pm

Hi painman69. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3289
Joined: Tue Apr 12, 2011 12:24 pm

Re: No phone service, text though works fine

Postby painman69 » Fri Feb 25, 2022 6:08 pm

Did what you said, but there is no new post and it marked (0 new messages) beside User Control Panel.
painman69
 
Posts: 24
Joined: Sun Aug 30, 2015 2:28 pm

Re: No phone service, text though works fine

Postby Jude » Fri Feb 25, 2022 6:25 pm

Hi painman69. I have sent you a private message. Please be advised that we will need to check your account in order to resolve this problem. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
Jude
 
Posts: 3289
Joined: Tue Apr 12, 2011 12:24 pm

Re: No phone service, text though works fine

Postby painman69 » Sat Feb 26, 2022 12:14 am

Just wondering, could this VoLTE be the cause of my phone, not working?
painman69
 
Posts: 24
Joined: Sun Aug 30, 2015 2:28 pm

Re: No phone service, text though works fine

Postby Reallyneedhelp » Sat Feb 26, 2022 9:32 am

I'm having the very same problem as painman69 - can't make or receive calls, text works. I spent an hour with tech support late yesterday in chat - NO HELP. I'm trying to move my service to another provider from whom I've bought a new phone. Tracfone won't honor that - they're saying their being given the wrong PIN number! I can't make a call to talk to them. I don't know what to do. Can anybody help me?
Reallyneedhelp
 
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Joined: Sat Feb 26, 2022 8:20 am

Re: No phone service, text though works fine

Postby TracFone - Maria » Sat Feb 26, 2022 10:56 am

Hi Reallyneedhelp. I'm TracFone Maria. We're very sorry to hear that you're unable to make and receive calls. Give us a chance to fully evaluate your situation and help you out. We are determined to make things right. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
Posts: 9303
Joined: Tue Jan 31, 2012 1:08 pm

Re: No phone service, text though works fine

Postby Jude » Tue May 10, 2022 9:47 am

Hi painman69. My name is TracFone Jude. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3289
Joined: Tue Apr 12, 2011 12:24 pm


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