My Account Error

[iamthatiam]

Hello! I just started receiving this error on the Tracfone My Account app: SORRY, SOMETHING WENT WRONG. Response failure. I tried uninstalling and reinstalling and still get the same error. Any suggestions to get this app to work?

[Jude]

Hi iamthatiam. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.