Samsung Galaxy J3 rings but no ringing sound

Samsung Galaxy J3 rings but no ringing sound

Postby SusRed33 » Mon Jun 07, 2021 7:05 pm

I can receive phone calls but there is no ringing sound to let me know that a call is coming through. I have sound when connecting to a call but the ringtone doesn't seem to want to work. The following is what I have done so far:
- turned the phone off and on
- checked ringtone volume
- checked sound under settings
- made sure that 'Do not disturb' is off.
Everything seems to be working but I am still not getting any ringing sounds when a call comes through. Is there something that I am missing? :ugeek: :?
SusRed33
 
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Re: Samsung Galaxy J3 rings but no ringing sound

Postby TracFone - Maria » Tue Jun 08, 2021 5:41 pm

Hi SusRed33. This is TracFone - Maria. We're sorry to hear that you encountered a problem with your phone. For us to address your concern about the ringing sound of your phone, we need to further check on it. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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Joined: Tue Jan 31, 2012 1:08 pm


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