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Samsung S10e - data not working

PostPosted: Sat Jan 11, 2020 9:46 pm
by NTurner
I have a new phone, am using a BYOP card from tracfone, and was able to establish phone connections - but my data is unusable. WiFi works, calls work, but no data access. I am requesting help, and perhaps that you make the solution public so others can learn from it?

Re: Samsung S10e - data not working

PostPosted: Wed Jan 15, 2020 3:11 pm
by TracFone - Maria
Hi NTurner. I'm TracFone Maria. We apologize for the negative experience you have encountered with your data. We need to take this issue offline because we need to have your contact information for us to further check your account. In addition, this is for security purposes. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.