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Cannot connect to visual voice mail error message

PostPosted: Thu Nov 07, 2019 6:45 pm
by Deborah P
My voice mail used to notify me when I got a message but this last week all that happens is that I get a *cannot connect to visual voice mail* message. As far as I know, I don't have visual voice mail anyway. Is there a way I can get just plain old voice mail notifications and turn off the visual voice mail junk? Or maybe a third party voicemail app that will work? I have a Samsung Galaxy J7 running Android 9 as of a few months ago. Thanks.

Re: Cannot connect to visual voice mail error message

PostPosted: Fri Nov 08, 2019 9:52 am
by TracFone - Larry
Hi Deborah P. I'm TracFone Larry. I'm sorry to hear that you're experiencing issues with your Visual Voicemail. We'll check if the feature is properly provisioned in the system. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.