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How do I return a phone?

PostPosted: Tue May 14, 2019 2:41 pm
by stevenh
I ordered an S7 after I thought my Sky had broken from a water spill. It dried out and worked the next day. I went in and canceled the order and it said I was successful and then the phone was delivered 3-4 days later.

It hasn't been opened and I want to return it but I can't find a mechanism on the site.

Re: How do I return a phone?

PostPosted: Wed May 15, 2019 10:43 am
by TracFone - Larry
Hi stevenh. I'm TracFone Larry. We apologize for the inconvenience. There should be an instruction in the box to return the phone. If you need further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.