Triple minute upgrade promotion

Triple minute upgrade promotion

Postby DrinkingStar » Mon Feb 04, 2019 1:51 pm

I am wondering if the Triple Minutes promotion for upgrading to a Tracfone smartphone(Samsung Galaxy J7 Crown) from a Tracfone non-smartphone(LG 290C) is legitimate or fake.

Here are my question and the "Tracfone" response I got when inquiring about about buying the Samsung phone on eBay.

I have an LG 290C Tracfone which has double minutes. If I buy a Tracfone
from eBay from this vendor(tracfonewireless), will I still be getting
double minutes each time I buy airtime minutes for this phone or any
other Tracfone phones that are purchased on eBay?


New message from: tracfonewireless (14,789YellowShooting Star)
Reply
Dear Valued Customer:

Thank you for your interest in TracFone Wireless. We are responding to
your recent inquiry.

We have read your message today, February 3, 2019, 10:28 AM EST. This is
regarding your inquiry about the Double Minute for Life Benefit.

Please be informed that since April 1, 2017, all new TracFone device
releases would no longer have Double/Triple Minute Plan benefits.
However, as an incentive to customers, all TracFone customers who will
do an upgrade from a feature phone (Non-Smartphone) to a Smartphone will
get the Triple Minute benefit as a promotion for upgrading to a new
Smartphone.

In other words, if you would transfer your current service to a new
TracFone Smartphone, then the new phone will be programmed with the
Triple Minute benefit instead of the Double Minute benefit.

If you have any further questions or concerns, please contact us via
chat or by calling one of our customer care representatives at
1-800-626-4883 extension 3324. For your convenience, our representatives
are available Monday-Sunday from 8:00 AM to 10:00 PM EST.

Thank you for being a TracFone Wireless customer. We appreciate your
business.

Sincerely,

Arjay | 515334
Executive Resolution Department
TracFone Wireless


In addition, wanted to know if the promotional service was valid for only one year or for the life of the phone. Here is my follow-up email in response to the "Tracfone" answer to my original question:

Arjay,

Can you please verify that in replacing my LG 290C Tracfone, which had Doulble Minutes For Life(DMFL) with a Tracfone Samsung Galaxy J7 Crown purchased on eBay or on the Tracfone site, that this Samsung Galaxy J7 Crown cellphone will have Triple Minutes For Life(TMFL) when I upgrade from my LG 290C Tracfone. It was not clear that this Triple Minutes promotion was for only 1 year of service or TMFL.
DrinkingStar
 
Posts: 2
Joined: Fri Jun 22, 2012 8:59 pm

Re: Triple minute upgrade promotion

Postby TracFone - Larry » Mon Feb 04, 2019 2:33 pm

Hi DrinkingStar. I'm TracFone Larry. If you upgrade your basic phone to a Smartphone, you will earn the Triple Minutes Plan benefit. The Triple Minutes Plan is for the life of the phone. If you should have further questions or concerns, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
Posts: 8184
Joined: Mon Oct 24, 2011 5:22 pm

Re: Triple minute upgrade promotion

Postby DrinkingStar » Mon Feb 04, 2019 4:36 pm

Thanks Larry, I really appreciate your response in such a timely manner. I will now go ahead and order that Tracfone on eBay.
DrinkingStar
 
Posts: 2
Joined: Fri Jun 22, 2012 8:59 pm


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