Mobile service didnt work, now minutes gone as well

Mobile service didnt work, now minutes gone as well

Postby james mc » Mon Nov 13, 2017 5:41 am

hello
Well a few hours ago I noticed that the mobile service had stop working. Was told to try a factory reboot, rebooted and now neither the mobile service work and now shows no minutes.

When trying to make a call get a message that will have to call back at later time to reactivate phone. As it is 3:36 am I can understand if I need to wait till morning hours.
Question 1 When I call in the morning will they reactivate and restore my minutes?
Question 2 What info might I need to restore my minutes? Another had paid for last round of minutes so needing to know if I need info they might have.
james mc
 
Posts: 1
Joined: Mon Nov 13, 2017 5:28 am

Re: Mobile service didnt work, now minutes gone as well

Postby TracFone - Larry » Mon Nov 13, 2017 8:44 am

Hi james mc. My name is TracFone Larry. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
TracFone - Larry
 
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Joined: Mon Oct 24, 2011 5:22 pm


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