Retrieving failed. Decoding failed. (mms)

Retrieving failed. Decoding failed. (mms)

Postby kb5ela » Thu Dec 03, 2015 5:59 am

I received 2 mms msgs. on my birthday (dec 1st) & when I attempted to retrieve them, it subtracted 1minute, showed to be "retrieving" msg, subtracted another appx. .03 minutes, then this error message popped up: "Retrieving failed. Decoding failed." . I tried turning off phone and back on, made sure i had a good signal, & had enough time on my phone to get mms msgs. HELP?????? (*btw, i was able to SEND a mms earlier today w/o problem...) I haven't ran into this problem before. Thanks.
Tracyp
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Re: Retrieving failed. Decoding failed. (mms)

Postby TracFone - Felice » Thu Dec 03, 2015 8:41 am

Hi kb5ela. My name is TracFone Felice. Please check your Forum inbox for a message.
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Re: Retrieving failed. Decoding failed. (mms)

Postby ruskiy33 » Sun Dec 06, 2015 9:37 pm

Getting the same error as well. Please help.
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Re: Retrieving failed. Decoding failed. (mms)

Postby alita » Sun Dec 06, 2015 9:50 pm

Hi ruskiy33. My name is TracFone Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
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Re: Retrieving failed. Decoding failed. (mms)

Postby hudstore44 » Wed Dec 16, 2015 2:13 am

I am having this issue as well. Any help solving this decoding failed issue would be great.
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Re: Retrieving failed. Decoding failed. (mms)

Postby TracFone - Amber » Wed Dec 16, 2015 8:54 am

Hi hudstore44. My name is TracFone Amber. We need to take this issue offline so I can address it further. I have sent you a private message. Please check your Forum inbox. Thanks!
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Re: Retrieving failed. Decoding failed. (mms)

Postby Horsez219 » Fri Dec 18, 2015 12:06 am

I am having the same issue where I am unable to download and read group messages. This does not happen with an individual sending me a picture message.
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Re: Retrieving failed. Decoding failed. (mms)

Postby alita » Fri Dec 18, 2015 12:13 am

Hi Horsez219. My name is TracFone Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
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Re: Retrieving failed. Decoding failed.unable to retreive (

Postby peter206 » Sat Dec 19, 2015 6:35 am

I notice several members have this problem besides me, but have seen no correction posted. I've lost several minutes attempting to retrieve these messages so have been deleting them. The messages show time and date but "unknown" for other info regarding the message, like who it is from or subject.

How do I fix this problem? Thanks.
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Re: Retrieving failed. Decoding failed. (mms)

Postby TracFone - Larry » Sat Dec 19, 2015 8:53 am

Hi peter206. To further assist you, please check your forum inbox for a message. Click on “New Messages” beside User Control Panel to view your forum inbox. Thanks.
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