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need PIN to get voicemail

PostPosted: Sat Jan 26, 2013 9:01 am
by jn_too
I did not register a PIN number when setting up fone. Now I get a message "please enter your password" when I dial voicemail. I found instruction on how to change password, but I don't know the current password to enter a new one. I REALLY don't want password protection to get my voicemail. How do I get my VM messages? How do I get rid of VM password?
This my second attempt for an answer to this problem. I was unable to respond before submition of 5 posts. I can now use PM.
TracFone please respond.

Re: need PIN to get voicemail

PostPosted: Sat Jan 26, 2013 9:12 am
by Anne1
Hi jn_too. My name is TracFone Anne. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly through a private message. Thanks.

Re: need PIN to get voicemail

PostPosted: Tue Jan 29, 2013 5:00 pm
by hopelbc
I have the same problem. Please help.

Re: need PIN to get voicemail

PostPosted: Tue Jan 29, 2013 5:08 pm
by TracFone - Katie
Hi hopelbc. My name is TracFone Katie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

Re: need PIN to get voicemail

PostPosted: Tue Jan 29, 2013 5:13 pm
by TracFone - Katie
hopelbc, please make 4 duplicate posts here so you can respond to my private message. Thank you.

Re: need PIN to get voicemail

PostPosted: Sat Feb 02, 2013 12:07 am
by jn_too
I don't see how to respond to a private message from Tracfone Anne. Are you sending to my email address or here on the forum?
Thanks!

Re: need PIN to get voicemail

PostPosted: Sat Feb 02, 2013 1:36 pm
by Monette
jn_too, please participate in the Forum by making 2 more posts to enable your private messaging. Thanks.

Re: need PIN to get voicemail

PostPosted: Wed Sep 16, 2020 12:31 pm
by raulNjessica5390
How do I change my friends voicemail password he's forgot the previous voicemail password? Should we call customer service or can it be done over the TracFone app? :roll:

Re: need PIN to get voicemail

PostPosted: Wed Sep 16, 2020 12:50 pm
by Jude
Hi raulNjessica5390. My name is TracFone Jude. Let us help you in changing the voicemail password. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.