Samsung J7 Crown - No LTE or Mobile Data

Re: Samsung J7 Crown - No LTE or Mobile Data

Postby NEKHNTR » Mon Jan 18, 2021 10:37 am

I also noticed that under "Settings", "About phone", "Status", SIM card status, that there is no network shown and mobile network state shows "Disconnected". I have no way of editing these blocks either.
NEKHNTR
 
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Re: Samsung J7 Crown - No LTE or Mobile Data

Postby Jude » Mon Jan 18, 2021 12:20 pm

Hi NEKHNTR. My name is TracFone Jude. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Re: Samsung J7 Crown - No LTE or Mobile Data

Postby merlefry » Sat Feb 20, 2021 11:38 am

Now my mobile data is working again. Can't say why, really. I did have long session with TracFone support, but wouldn't re-sit the SIM card. Or reset. Just waited, then viola !
merlefry
 
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Re: Samsung J7 Crown - No LTE or Mobile Data

Postby Jude » Sat Feb 20, 2021 6:23 pm

HI merlefry. My name is TracFone Jude. We're glad to hear that your mobile data is working again. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall services. Should you need assistance, please let us know. Have a good day.
Jude
 
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Joined: Tue Apr 12, 2011 12:24 pm

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