Moto e6 WiFi calling

Moto e6 WiFi calling

Postby SteveT83 » Thu Nov 18, 2021 10:38 pm

I got a new Moto e6 (XT2005DL) from the tracfone store. I want to use WiFi calling but I cannot figure out how to turn it on. I reviewed the tutorial but the web link says my phone is not eligible. Can someone help with this?
SteveT83
 
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Joined: Mon Mar 07, 2016 11:43 am

Re: Moto e6 WiFi calling

Postby Jude » Fri Nov 19, 2021 4:09 pm

Hi SteveT83. My name is TracFone Jude. To be eligible for Wi-Fi Calling, you must meet the following requirements:

— Your account must be active.
— Your phone and SIM support Wi-Fi Calling.
— Wi-Fi Calling must be enabled on the device.
— Before using Wi-Fi Calling, you must need to set up an E911 address on your account.

To check the phone's eligibility, you can visit our website at https://e911-reg.tracfone.com/wps/portal/home/ or text the word WFC to 611611.
Jude
 
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Re: Moto e6 WiFi calling

Postby SteveT83 » Fri Nov 19, 2021 5:12 pm

I checked and the website shown says my phone is not eligible for WiFi calling. I know others who have this phone model who do have WiFi calling so it’s not the phone. Apparently tracfone sold me a phone with a SIM that doesn’t support it. I tried Chat but was told there was nothing they can do. Seems like a failure from tracfone to not support current technology.
SteveT83
 
Posts: 5
Joined: Mon Mar 07, 2016 11:43 am

Re: Moto e6 WiFi calling

Postby Jude » Fri Nov 19, 2021 5:18 pm

Hi SteveT83. Let us check your account. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Joined: Tue Apr 12, 2011 12:24 pm

Re: Moto e6 WiFi calling

Postby SteveT83 » Fri Nov 19, 2021 5:37 pm

Tracfone reply simply directed me back to their chat. As noted above I already tried that with no success. Hoping someone else has successfully solved this issue.
SteveT83
 
Posts: 5
Joined: Mon Mar 07, 2016 11:43 am

Re: Moto e6 WiFi calling

Postby TracFone - Maria » Mon Nov 22, 2021 5:13 pm

Hi SteveT83. This is TracFone Maria. We understand where you're coming from. Please accept our sincere apologies for the inconvenience we have caused you. I've sent you a private message. Kindly check your Forum inbox for a message. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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