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Re: New Moto e not receiving SMS texts

PostPosted: Mon Oct 04, 2021 11:18 am
by blackhat
Having a similar issue.

I can't send or receive SMS texts.
MMS won't work --message not sent. service not activated on network.
Chat function will not verify phone number. It hangs endlessly on Setting up ....

This happened out of the blue. Not a new phone. It's a Moto e4Plus. Calls work. Mobile data is on and functioning.

Went through everything on the troubleshooting FAQ and it didn't work.
Walked through possible solutions on chat and it still won't work.
I've cleared data, caches, etc. and it still won't work.

And asking me to TEXT to 611611? Just don't, please, because that's the whole issue. Texting doesn't work at all.

Re: New Moto e not receiving SMS texts

PostPosted: Mon Oct 04, 2021 6:23 pm
by Jude
Hi blackhat. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.