Moto G5 Plus with Tracfone Verizon Service - Cannot send MMS

Moto G5 Plus with Tracfone Verizon Service - Cannot send MMS

Postby fcpete » Sat Nov 30, 2019 7:23 pm

Hi,

This appears to be similar to many questions on the forum, but I have never been able to reply to or send MMS messages with my Moto G5 Plus that uses Verizon service via Tracfone. I have searched the web for answers, which usually require being able to edit APN setting, but there does not seem to be an option to do so on my phone. The only option available on the Edit access point screen is to edit the APN name, which is currently set to VZWINTERNET. Is there any way to enable MMS sending on my phone and service? Any help you could provide would be greatly appreciated.

Sincerely,

Pete
fcpete
 
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Re: Moto G5 Plus with Tracfone Verizon Service - Cannot send

Postby TracFone - Maria » Thu Dec 26, 2019 7:43 pm

Hi fcpete. I'm TracFone Maria. We're sorry that you're having problems with your MMS. Allow us to further check on it so we can have it resolved as soon as possible. For further assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Moto G5 Plus with Tracfone Verizon Service - Cannot send

Postby LindaCHU » Thu Dec 26, 2019 9:10 pm

MMS uses data. Turn data on. :mrgreen:

Some phones do it automatically and some do not.
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