Motorola X4 updates

Motorola X4 updates

Postby tantalus » Wed Jul 22, 2020 8:37 am

My last security update is dated January 10. Now I see Android is going to version 10. Is Tracfone planning to release any updates or are we on our own?
tantalus
 
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Re: Motorola X4 updates

Postby Jude » Wed Jul 22, 2020 11:13 am

Hi tantalus. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Re: Motorola X4 updates

Postby tantalus » Wed Jul 22, 2020 11:36 am

Jude wrote:Hi tantalus. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.


The link in the pm just goes to the "Contact Us" page with no active link to initiate chat (there is also no way to respond to a pm). I think a review of the website in addition o/s updates is in order.
tantalus
 
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Re: Motorola X4 updates

Postby TracFone - Maria » Wed Jul 22, 2020 12:02 pm

Hi tantalus. This is TracFone - Maria. We're sorry for the inconvenience this has caused you. Please check your Forum inbox again for private message. Thank you.
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Re: Motorola X4 updates

Postby tantalus » Wed Jul 22, 2020 3:47 pm

Like I said, the link goes to the "Contact Us" page whether it's a new window, the same window or another browser.
tantalus
 
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Re: Motorola X4 updates

Postby TracFone - Maria » Wed Jul 22, 2020 5:33 pm

Hi tantalus. I'm TracFone - Maria. Please try to turn off the pop-up blocker of your browser and try to pen the link we provided again. Thank you.
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