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Points not added

PostPosted: Mon Sep 04, 2023 8:23 am
by rcm999
4500.PNG
Proof of 4500 points
4500.PNG (168.56 KiB) Viewed 81803 times
I play Tracfone's Earn Points games every day. Usually, I don't score many, if any points. This morning, I spun the wheel, and it landed on 4500 points. But my points didn't add to my total or pending points. I made a screenshot of the points, so this isn't a false claim. How do I get these points added to my account?

Ron

Re: Points not added

PostPosted: Sun Sep 10, 2023 9:34 pm
by twow
The same thing happened to me twice.

On Sunday, September 3, at 7:16 p.m., I played Spin The Wheel and the pointer landed on 4500 points.
On Monday, September 4, at 7:56 p.m., Spin The Wheel pointer again landed on 4500 points.

I couldn't believe it so I also took screenshots of both times it happened. I've chatted with TF twice about it. Both times, I was told I would receive a call within 15 minutes. But no one ever did call me back.

Re: Points not added

PostPosted: Thu Sep 14, 2023 10:16 am
by rcm999
Figures. They didn't even have the decency to reply to my post.

Re: Points not added

PostPosted: Fri Sep 15, 2023 8:23 pm
by twow
I think there may be problems with the Rewards program.

Earlier today, I played Spin The Wheel. I got a message that all prizes had already been won for that game.

The site says you can come back each day to spin again.

Also, Rewards shows that I have 102 points pending. That doesn't make sense as all rewards are in multiples of 5 unless it's for purchasing a TracFone device or a new plan. I haven't made any recent purchases.

Re: Points not added

PostPosted: Wed Sep 20, 2023 5:40 pm
by LindaCHU
There have been a few glitches occurring with the spin wheel.
Multiple people landed on the 4500 points but nothing has been awarded.
Others have gotten the "try again" message and were awarded 1 point. :roll:

Re: Points not added

PostPosted: Fri Oct 06, 2023 6:19 pm
by twow
There have been lots of glitches in the Rewards program.

The Spin The Wheel points (2x 4500) never were added to my account. The Scratch To Win is worthless.

The new Match Game doesn't add points to the total.

The Get Social section says I've already reached my monthly maximum even though My Activity shows nothing for two months.

The testimonial hasn't been updated for well over a year.

And taking the poll doesn't add on any points as stated.

I think either the Rewards part of the app is broken or TF has decided to do away with the Rewards.

Also, there are no responses from TF. So who knows?