tracfone, I wll give up on you

[wkchan]

My phone suddenly could not make/receive phone calls a week ago. Texting was fine though. I chatted with many tracfone agents online and talked to many "supervisors" over a landline for many hours. Finally someone said that I had a defective SIM. He said that Tracfone will send a replacement SIM.

So, the new SIM arrived. Some agent activated that and assured me that my phone should work. Of course, it didn't. It even said that there was no SIM. Even worse, I could not send or receive texts. So, I was transferred to another agent and , in order to authenticate me, he texted me a security code. What the ????? My phone is a paper weight at the moment. After getting transferred to three or four agents, finally someone said that I need a new phone.

So, I went to Tracfone website and tried to buy a phone. Nope, when I checked out the website would send a security code to my not-working phone. What the xxxxx again? I couldn't even buy a phone from Tracfone even if I wanted to pay for it.

Then I called customer service and a sales agent said that he could help. So, after getting through all the steps he then said that he just texted me a security code. I told him it was not helpful because my phone was not working at all. The agent then emailed me the code. I didn't get it, not until an HOUR later (after I finished talking with the agent). But he said that since I had gone through a lot, he would make the order for me anyway. So, I was surprised. I was told that I would receive an email confirmation and he even gave me an order number.

You can guess what has happened with the order. The confirmation never came, and so I chatted with two online agents. They could not locate my order.

Tracfone, I have been with you for more than 10 years. This is the time I said goodbye for good. I will use other carrier and get a new number. I don't even want to port my old number--I don't want to deal with you anymore because under your new porting policy you will text me a porting PIN to my not-working phone!!!!

[TracFone - Maria]

Hi wkchan. I'm TracFone Maria. It is that we received with great concern your feedback about the poor service you experience. Please accept our sincere apology for the problems that you went through. We value your business, and would like to address your concerns as quickly as possible. Give us a chance to make things right. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[Lisaandandre]

I am having a similar experience as this person, though I have not gone through quite as much trauma as he has.

I have been with Tracfone for over FIFTEEN years, but I am about to give up, as well.

Ever since they sold off to different carriers, I have had multiple problems.

My Tracfone has service through 10/02/2023, including unlimited calling and texting. I should also have data on my phone. When I last checked on May 16th, I still had 1.68 GB of data. Suddenly, last Wednesday, I stopped getting any service and could only use get data-related services when I had WiFi. No calls or texts. Can you help me get this fixed?

I'm supposed to go out of town again tomorrow, but I need to be able to make calls and send texts.

I have tried the things suggested...
I restarted the phone, I took out the SIM card and put it back in, I made sure the system updates were all installed.

Oh, and on the first two of three technical support chats that suddenly cut off, it's when I typed in the "*73" that the chat conversation suddenly STOPPED.

I hope someone can help me regain service before I have to leave on my trip tomorrow.

[Lisaandandre]

I sent the below late yesterday and I leave on my TRIP TODAY! I don't think there is any hope for Tracfone to be of service to me before I go. I will have NO TRACFONE SERVICE AS I DRIVE AWAY ON THIS TRIP!
...

I am having a similar experience as this person, though I have not gone through quite as much trauma as he has.

I have been with Tracfone for over FIFTEEN years, but I am about to give up, as well.

Ever since they sold off to different carriers, I have had multiple problems.

My Tracfone has service through 10/02/2023, including unlimited calling and texting. I should also have data on my phone. When I last checked on May 16th, I still had 1.68 GB of data. Suddenly, last Wednesday, I stopped getting any service and could only use get data-related services when I had WiFi. No calls or texts. Can you help me get this fixed?

I'm supposed to go out of town again tomorrow, but I need to be able to make calls and send texts.

I have tried the things suggested...
I restarted the phone, I took out the SIM card and put it back in, I made sure the system updates were all installed.

Oh, and on the first two of three technical support chats that suddenly cut off, it's when I typed in the "*73" that the chat conversation suddenly STOPPED.

I hope someone can help me regain service before I have to leave on my trip tomorrow.

[Lisaandandre]

I have made 5 attempts to get service through Tracfone support where we were chatting and the agent suddenly disappeared.

I also had 2 Tracfone support chats where I was promised a callback (to my husband's cell phone) within an hour and within 15 minutes and I got NEITHER callback.

My husband is pushing me to leave Tracfone and get better service. I may not have any choice.