sent wrong battery with refurbished phone

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sent wrong battery with refurbished phone

Postby 2brokefones » Mon Jan 03, 2022 12:48 pm

Hello, I just received a refurbished fone from tracfone for the 5g upgrade. it is an LG L125DL, the battery they sent with it is a TLI013c1.. this battery is a quarter inch to wide to fit into the fone.. so cant use the fone, cant activate, because of that i cant get past the "ai operator" to talk to a real person to explain the problem and get the correct battery.. can you help me..
2brokefones
 
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Re: sent wrong battery with refurbished phone

Postby Jude » Mon Jan 03, 2022 12:50 pm

Hi 2brokefones. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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