customer no service

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customer no service

Postby deangraves » Thu Sep 02, 2021 2:19 pm

I have been having problems with my account for weeks. I called 10 days ago and left my number for a call back, It never happened. I called two days later and after
Kent could not help me I was told that a manger would call me in 4 hours. that was a week ago. I like my phone but if customer service is this bad I may have to look elsewhere. dean
Posts: 4
Joined: Sun Aug 30, 2015 1:11 pm

Re: customer no service

Postby TracFone - Maria » Thu Sep 02, 2021 7:10 pm

Hi deangraves. This is TracFone - Maria. Our sincere apologies for the inconvenience that you have experienced with your account. We're here and eager to help you with a resolution. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
Posts: 8875
Joined: Tue Jan 31, 2012 1:08 pm

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