Can I get help with a shipping label problem?

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Can I get help with a shipping label problem?

Postby AlysiaG » Wed Jul 14, 2021 7:51 pm

Hello! Earlier today I talked with customer service about getting a replacement phone. I have my ticket number and email about the shipping label but my problem is is that I don't see the shipping label in the email. No link or attachment. I already have label paper ready to go so I can print it and send the phone back. Can I get any help with this problem?
AlysiaG
 
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Joined: Wed Jul 14, 2021 7:20 pm

Re: Can I get help with a shipping label problem?

Postby Jude » Thu Jul 15, 2021 12:57 pm

Hi AlysiaG. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Joined: Tue Apr 12, 2011 12:24 pm


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