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Activation help I'm frustrated

PostPosted: Sun Nov 01, 2020 3:41 am
by Heathtb1
I'm new and close to completing the activation process but I got snagged on 2 questions. First was asking me to pick my current service provider w/ 2 boxes. One was wireless the other one was LANDLINE. I CHOSE WIRELESS. IT ASKED FOR MY ZIP CODE. THAT SNAGGED ME BECAUSE I DONT CURRENTLY HAVE A SERVICE PROVIDER. I USE THE TEXTNOW APP BUT I DIDNT SEE THAT IN THE LIST OF PROVIDERS. WHY ISNT THERE AN OPTION FOR NEW CUSTOMERS WHO DONT HAVE A SP? Next what was to give current device account information. What account? My devise is an old T-Mobile phone I had service in the past with but it's no longer on that or any plan so what do I do for an account number entry there? I hope the answers not to give my old tmobile account number, I have no idea of it now.please help,I'm so frustrated right now. :|

Re: Activation help I'm frustrated

PostPosted: Sun Nov 01, 2020 6:16 pm
by Jude
Hi Heathtb1. My name is TracFone Jude. We understand where you're coming from and apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.