Activation help I'm frustrated

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Activation help I'm frustrated

Postby Heathtb1 » Sun Nov 01, 2020 3:41 am

I'm new and close to completing the activation process but I got snagged on 2 questions. First was asking me to pick my current service provider w/ 2 boxes. One was wireless the other one was LANDLINE. I CHOSE WIRELESS. IT ASKED FOR MY ZIP CODE. THAT SNAGGED ME BECAUSE I DONT CURRENTLY HAVE A SERVICE PROVIDER. I USE THE TEXTNOW APP BUT I DIDNT SEE THAT IN THE LIST OF PROVIDERS. WHY ISNT THERE AN OPTION FOR NEW CUSTOMERS WHO DONT HAVE A SP? Next what was to give current device account information. What account? My devise is an old T-Mobile phone I had service in the past with but it's no longer on that or any plan so what do I do for an account number entry there? I hope the answers not to give my old tmobile account number, I have no idea of it now.please help,I'm so frustrated right now. :|
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Joined: Sun Nov 01, 2020 3:23 am

Re: Activation help I'm frustrated

Postby Jude » Sun Nov 01, 2020 6:16 pm

Hi Heathtb1. My name is TracFone Jude. We understand where you're coming from and apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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