by Jude » Mon Aug 17, 2020 5:18 pm
Hi Arthurfeara. My name is TracFone Jude. Let us check your phone model in order to resolve this matter. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.