Can't activate new phone

[Moody]

I am trying to switch to a new phone and it will not let me. I get a message that says "Your device is already enrolled in the Auto-Refill program. If you would like to change your plan, please log in to My Account". I called and they were not helpful. What do I do???

[Jude]

Hi Moody. My name is TracFone Jude. We apologize for the trouble you've encountered in activating your phone. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[primmt313]

(Edited; duplicate from below post)

[primmt313]

I have the same problem. I bought an LG Classic Flip phone online from Walmart.com. Do I have to use the provided SIM for the LG phone? Or can I use the SIM card that I already have? (which I purchased from a BYOP SIM Kit). I cannot activate the phone with neither SIM card.

[TracFone - Maria]

Hi primmt313. I'm TracFone - Maria. We apologize that you are having a problem trying to activate your phone. For us to address your concern, we need to check your account first. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[primmt313]

Thanks, Maria, for your prompt response. I will contact customer service via chat.

[TracFone - Maria]

Hi primmt313 . You're welcome. We are always here and eager to help you. Have a great day.

[CharlesHox]

When im trying to activate my account this error occurs

There was a problem while activating your account, and your account may not have been activated.
Failed to activate the account. 102
Try again in a few minutes.

login SmthLikeThat

[Jude]

Hi CharlesHox. My name is TracFone Jude. We apologize for the trouble you've encountered in activating your phone. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[blufone]

Im having the exact same problem. Just got new phone not more than an hour ago. Says - Your device is already enrolled in the Auto-Refill program. If you would like to change your plan, please log in to My Account.